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Capabilities / AI agent development

AI agents that move work forward, with guardrails.

We build agents that find context, make decisions, and take the next safe action inside the workflows your team already knows.

tuflabs / agent-run
workflow / intake-triage Running
Agent run 0148Sort the next best action
00:14
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Context gatheredCRM · email · account history
02
Decision in progressChecking priority and ownership rules
Suggested next step
Route to account teamConfidence 92% · review before sending

Grounded

in the right context

Bounded

by clear rules

Observable

when work changes

Human-led

where judgment matters

The agent problem

Most AI projects are not model problems.

A capable model is only one part of a useful agent. The workflow around it decides whether people can trust the result and what happens when the answer is uncertain.

The task is too vague

A broad promise like automate support hides the decisions, inputs, and finish line the system needs.

The context is scattered

The information needed for a good answer lives across systems, documents, and the memory of one person.

Failure has no shape

When the agent is unsure, the workflow needs a clear fallback instead of a confident-looking dead end.

Nobody owns the learning loop

Without evaluation and traces, every improvement becomes a guess about what went wrong.

What we build

The layer that turns a model into a useful coworker.

We focus on the context, controls, and connections that make an agent helpful after the demo.

Task-specific agents

Give a well-defined piece of work a dependable path from request to next action.

Research and retrieval

Find the right context across documents, systems, and conversations before a decision is made.

Tool use and actions

Connect agents to the APIs and tools they need, with explicit boundaries around what they can change.

Human review flows

Make the handoff clear when confidence is low, the stakes are high, or a person should decide.

Memory and state

Keep the right history available across a workflow without turning every interaction into a black box.

Evaluation and monitoring

Measure useful outcomes, inspect failures, and improve the system with evidence from real work.

How we build

A clear path from promising demo to dependable workflow.

The work stays collaborative and testable. You see what the agent knows, what it can do, and how we are measuring whether it helps.

Choose the work worth automating

We map the workflow, the decisions inside it, and the cost of getting one wrong. The first goal is a task with clear value and a clear finish line.

A focused agent brief

Give the agent the right context

We connect the sources, instructions, tools, and permissions the task actually needs. Good context is more useful than a bigger prompt.

A grounded task model

Design the safe path through uncertainty

We define confidence checks, approval points, fallbacks, and the signals people need to understand what happened.

A testable agent workflow

Run it against real examples

We evaluate the agent on representative work, watch where it struggles, and ship with the traces and feedback loop needed to keep improving it.

A production-ready release

The foundation

The agent is only as reliable as the system around it.

Useful autonomy comes from more than model choice. We make context, decisions, actions, and ownership clear enough to operate in the real world.

Talk about an agent workflow
A system people can trust

Context layer

Sources, retrieval, permissions, and useful history

Decision layer

Instructions, tools, policies, and confidence checks

Action layer

Approvals, APIs, audit trails, and recovery states

What good looks like

An agent your team can keep improving.

The goal is not to remove people from the workflow. It is to give them better context, fewer repetitive steps, and a system that earns more responsibility over time.

Bounded autonomy

The agent knows what it can do, what needs approval, and when to stop.

Visible decisions

Inputs, actions, and handoffs are inspectable when someone needs to understand the result.

Useful fallbacks

A failed model call becomes a recoverable workflow state, not a dead end.

Ready to operate

Evaluation, logging, and ownership are part of the build from the first useful version.

The handoff

You leave with more than a clever prompt.

The final output is a working system your team can reason about: what it knows, what it can do, when it asks for help, and how to make the next version better.

Agent brief and workflow map
Prompt, tool, and context design
Retrieval and source-grounding strategy
Approval, fallback, and escalation states
Integration with your existing systems
Evaluation set and quality signals
Traceable logs and operational handoff
A prioritized path for what to improve next

A few useful answers

The right agent starts with the right questions.

What makes an AI agent different from a chatbot?+

A chatbot mainly responds to a conversation. An agent is designed around a task: it can gather context, use tools, make a bounded decision, and move work to the next step. The right shape depends on the workflow, not the label.

Can an agent work with our existing tools and data?+

Yes. We can connect the systems your team already uses through APIs, search, files, and structured data. Access stays scoped to the task, with the permissions and audit trail the workflow requires.

Will a person still be in control?+

That is usually the right starting point. We make review an explicit part of the workflow where judgment, risk, or customer impact calls for it. Autonomy can expand when the evidence supports it.

How do you know whether an agent is working?+

We define the outcome before choosing the model. Then we test representative examples, track task-level signals, inspect failures, and make it easy for the team to see where the system needs attention.

Ready when you are

Make the next useful move.

Tell us where repetitive work slows your team down, what the agent would need to know, and where a person should stay in the loop.

Start a conversation